Written by Chris Gibson, InVue As the Chief Product and Marketing Officer for InVue, I often field the question, “Isn’t brick and mortar retail dying?” With the rise of e-commerce (even before the pandemic) and changing shopping habits, it is a fair question. Predictions about the future of retail walk a fine line between what the industry thinks consumers will want, and what technology can do to delight us.
In this era of supply chain disruption, boom-and-bust demand cycles, and rapidly changing consumer preferences, how can you make sure your on-shelf availability (OSA) is maximised? What are your options for shelf monitoring solutions? And how much does this all really matter?
If an item is not available to the customer when they walk into a store, there is a major disconnect in the purchasing journey, resulting in decreased sales and lost loyalty. That’s why on-shelf availability is a key metric every retailer needs to know.
In the modern world of retail, analytics and data plays a vital role in maximising the efficiency of a store while also improving the customer experience... That’s why on-shelf availability is a key metric every retailer needs to know.
Convenience is now a critical component of the customer experience while ‘contactless’ is the buzzword when it comes to safely navigate the post-Covid retail landscape. One small but significant tool that taps into both these trends is smart keys, so what exactly are they and how can they assist?
Retail, along with our cities, our homes and manufacturing, is embracing a smart new era, where the Internet of Things is being harnessed to create efficiency and streamline operations. What exactly is it and how will the retail sector benefit from advances in this arena?
In the modern retail environment, inventory management is critical to in-store efficiency. It helps minimise operating costs, protects the all-important retail bottom line and leads to greater customer satisfaction. Done well, retail inventory management prevents out of stocks, ensures products are in the correct location and caters to fluctuating product demand while also preventing a store from carrying excess stock. Here’s an insight into successful retail inventory management, including what it is, how it works, and the steps involved…
Two years after Covid first became an international headline, the Australian economy is continuing its recovery. In general, it’s performed better than most, courtesy of low interest rates and government stimulus. For retail, this has ensured Australian consumers have had extra cash in their pocket to ride out a turbulent time. So what point is the Australian economy at now, what’s on the horizon in the period ahead, and how will this affect retail?
When the discussion turns to inefficiency in a retail operation, the focus is often on the bottom line and doing more with less. But creating a more efficient operation isn’t just about streamlining a store and reducing unnecessary costs. Here’s an insight into the hidden costs on inefficiency and how they impact front-line retail associates.
In an era of retail where the customer experience is critical, mobile Point of Sale (mPOS) is emerging as a tool of choice for retailers, hospitality providers and businesses looking to cut the queue and bring a frictionless checkout experience to the consumer. But how do you choose the right mPOS system for your operation?
